ORDERS ,PURCHASE ,DELIVERY
After viewing and making the decision to buy a shirley product
Kindly read through the terms and conditions ,delivery information and the FAQS
The client could call or whats app,email the desired picture or order number to 254-710468634 or firstname.lastname@example.org
we will contact you shortly on how best payment and delivery of the item
We want you to be completely satisfied with your Shirley’s purchase.
If for any reason you are not completely satisfied, you may return your purchase for a full refund of the purchase price less your shipping and handling cost.
We will gladly accept unworn merchandise in its original condition within 5 working days of receipt.
Shipping and handling cost are not refundable and Shirley is not responsible for return shipping.
Returns must be pre-paid and shipped via an insured delivery provider if it was delivered outside the free delivery limits or outside Nairobi
It takes 10-12 business days to process your return.
Credit for your returned item(s) will be refunded back to your account in the same form of payment in which it was received. The credit should appear on your next statement.
You will receive an email or a text or a whats-app confirming the completion of return processing
If you have received the incorrect item or the item was damaged upon arrival it will be repaired or replaced at no cost. Claims must be made within the day of receipt with pictures to boot.
Shirley will issue a call tag for return shipping from you to us and send replacement back to you at no cost.
For all returns or replacements please email us at email@example.com or call/Whats-app (+254)0710468634 to receive a return authorization (RA) number. (RA) Number must be marked on the outside of the package. Packages without RA number will not be accepted
All sale merchandise is final sale.Goods once sold cannot be returned
We cannot offer merchandise exchanges. If you would like one item in place of another, simply return your original purchase by following the above Return Guidelines and place a new order for the item you would like.
Shirley is not liable to refund a product that is lost immediately after the receipt of the product
PRODUCT CARE AND REPAIRS
Though the pieces have been designed and manufactured to the highest quality standards, please note that many styles are delicate and requires gentle handling.
Proper care and maintenance will preserve the beauty and shine of your pieces. When jewelry is not being worn, always store in the pouch or in a jewelry box.
Brass pieces The best way to care for it is to gently scrub it with an old soft toothbrush or a piece of steel wool.
As for earrings ,necklaces a clean dry cloth should work
Shoes and sandals are not to be worn for hiking, sports,swimming or any rough,rocky tough terrain.they will wear out quickly for no reason
Reduce the exposure of children playing with the accessories as chances of them getting damaged are high
Make sure you attach the clips hooks of the accessories well to avoid getting them lost or destroyed in the process of rocking them
For any additional questions contact us at +254-710468634 or firstname.lastname@example.org
Please see our product care below for suggestions on how to keep your jewelry in its very best condition.
In the case of jewelry being damaged over time, we are able to offer repairs for a fee.
Charges are assessed once the item for repair has been received and evaluated.
To request repairs, please contact +254-710468634 or email us at Shirleys.email@example.com for a return authorization (RA) number.
(if you include an image and description of the item to be repaired in your email we may be able to assess the repair charge and estimated time before you send it in).
(RA) Number must be marked on the outside of the package. Packages sent without (RA) numbers will not be accepted.
Shirley is not responsible for shipping and handling charges. Merchandise must be shipped via an insured delivery provider at the client’s discretion
Is my credit card information secure through this site?
YES! Your credit card information is protected with a secure SSL Certificate that encrypts all of your transactions through our site with industry-standard secure sockets layer (SSL) technology. If the online store accepts credit cards, rest assured that both your credit card information and personal information are protected.
Shirley is committed to protect the security of our customers’ personal information. Access to those who are directly in charge of providing products to you. We maintain physical, electronic and procedural safeguards to protect your personal information. Whenever you shop online with Shirley, we obtain all information necessary to complete and process your order including; your name, address, phone number and email address. Under absolutely no circumstances will we sell, loan, rent, trade or release your name, address, email address or any other personal information to a third party. We may retain details of your product purchases with us.
Shirley uses phone-text whats app,calls and occasionally e-mail to communicate with you regarding a current order.
Domestic shipping includes all the 47 counties in Kenya .
Domestic shipping companies is at the choice of the customer depending on your budget and your comfort level as well as trust level of the company you want to use.
Please allow between 1-4 business days for your standard shipping order to be processed and shipped especially those who cannot access Nairobi county easily and on time
Orders can be made made between 9-5 ,MONDAY-FRIDAY
For deliveries kindly check the delivery link information
Orders do not ship weekends or holidays.
Please check your selected carriers website for time in transit to your location.
RETAIL ONLY: Discounts and vouchers cannot be combined with any promotions or free shipping, unless stated otherwise. Discounts and coupons may not be used to purchase gift card
Your receipt or order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell.
We reserve the right at any time after receipt of your order to accept or decline your order for any reason.
We will contact you via phone or email if your order cannot be completed. In a case where the website had charged your account at checkout, we will process a refund. For assistance, please contact Shirley-+254-710468634 /firstname.lastname@example.org